Frequently Asked Questions

Everything you need to know about our artisanal beauty collection.

Where does d'Annam ship to?

We currently offer worldwide shipping. Delivery times vary by region, typically ranging from 3-5 business days for domestic orders and 7-14 business days for international destinations.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to the nature of our beauty products, we cannot accept returns on items that have been opened for hygiene reasons.

Are your products cruelty-free and vegan?

Yes, d'Annam is committed to ethical beauty. All our formulations are 100% vegan and we never test our products or ingredients on animals.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your fragrances safe for sensitive skin?

Our products are formulated with high-quality ingredients; however, we recommend performing a patch test on a small area of skin before full application if you have known sensitivities.